Terms and Conditions

Last Updated: 13 April 2026

Welcome to 24x7 Customer Supports. 24x7 Customer Supports is a service operated by SG Enterprises. By accessing our website or using our appliance repair services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

Business identity and responsibility

This website (24x7customercares.co.in) and the 24x7 Customer Supports service are owned and managed by Subhash Gupta, owner of SG Enterprises. GST number (GSTIN): 27ANHPG1801B1ZQ. SG Enterprises is responsible for service delivery, billing communications relating to bookings made through this site or our support line, and compliance with applicable laws, subject to the limitations in these Terms.

1. Services Overview

24x7 Customer Supports provides professional home appliance repair and maintenance services including:

• Air Conditioner Repair and Service
• Washing Machine Repair and Service
• Refrigerator Repair and Service
• Microwave Oven Repair and Service
• Other Home Appliance Services

2. Service Booking and Scheduling

• Service requests can be made through our website, phone, or WhatsApp
• Our team will contact you to confirm the appointment date and time
• Service visits are subject to technician availability in your area
• You must provide accurate contact information and address details
• Someone 18 years or older must be present during the service visit

3. Service Charges and Payment

• Visiting Charges: A nominal visiting charge may apply for diagnosis
• Repair Charges: Will be communicated after diagnosis and before repair
• Spare Parts: Charged separately at market rates
• Payment: Payment is due upon completion of service
• Payment Methods: Cash, UPI, or digital payments accepted

4. Warranty on Repairs

We provide warranty on our repair services:

• Service Warranty: 30-90 days warranty on repair work (varies by service type)
• Spare Parts Warranty: As per manufacturer warranty on genuine parts
• Warranty Coverage: Applies only to the specific repair performed
• Warranty Void: If appliance is tampered with by others after our service

5. Customer Responsibilities

• Provide accurate information about the appliance and problem
• Ensure safe and accessible working conditions for technicians
• Inform us of any safety hazards or special requirements
• Keep pets secured during service visits
• Be available during the scheduled service window

6. Cancellation and Rescheduling

• You may cancel or reschedule your appointment with at least 2 hours notice
• Repeated no-shows may result in advance payment requirements
• We reserve the right to reschedule due to unforeseen circumstances

7. Limitation of Liability

Our liability is limited to the value of the service provided. We are not liable for:

• Pre-existing damage to appliances not related to our service
• Data loss from appliances (smart appliances)
• Indirect or consequential damages
• Delays due to parts availability or circumstances beyond our control
• Damage caused by power surges, floods, or natural disasters

8. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of 24x7 Customer Supports and is protected by copyright laws. You may not reproduce, distribute, or use any content without our written permission.

9. Independent Service and Third-Party Brands

Nothing in these Terms creates a partnership, agency, or endorsement relationship between you, us, and any appliance manufacturer. If you require official manufacturer warranty or authorized service, please contact the brand directly.

10. Service Area

We provide services across major cities in India. Service availability may vary by location. Please contact us to confirm service availability in your area.

11. Dispute Resolution

Any disputes arising from these terms or our services shall be resolved through mutual discussion first. If unresolved, disputes will be subject to arbitration in accordance with Indian law, with jurisdiction in the courts of India.

12. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services constitutes acceptance of the modified terms.

13. Contact Information

For questions about these Terms and Conditions, please contact us: